Thoughtful delivery, from our door to yours.
Last updated: October 14, 2026
1. Processing and dispatch
All orders ship from Hong Kong. We process orders Monday to Friday, 10:00–18:00 Hong Kong time, excluding public holidays. Orders usually dispatch within 48 hours of payment confirmation; orders placed outside business days are processed on the next business day. Pre-orders, stock delays and split shipments will be communicated separately.
Standard shipping is free on all orders to supported destinations, with no minimum spend. A tracking number is provided after dispatch.
2. Destinations and delivery estimates
Available destinations are shown at checkout. Estimated transit times after dispatch are 1–3 business days for Hong Kong and Macau, 3–7 for Asia Pacific, 5–10 for Europe, North America and the Middle East, and 7–14 for other supported destinations. Customs clearance, weather and carrier conditions may affect arrival times. We will assist with delayed shipments.
Cosmetic shipping restrictions depend on ingredients, packaging and destination requirements. Alcohol-containing products, aerosols and other restricted goods are handled according to carrier requirements. Unavailable destinations are disclosed before purchase.
3. Shipping fees and import charges
Standard shipping is free. Optional express shipping is priced separately. Import duties, taxes and customs clearance charges are payable by the buyer and are not included unless checkout explicitly states they are prepaid. Parcels are declared at their actual value and with accurate contents.
4. Address changes and cancellation
Check your recipient details, postcode, telephone number and full address. You may request changes or cancellation before dispatch. Changes in transit depend on the carrier. Any redelivery or return costs caused by an incorrect address will be explained and handled under the terms disclosed before purchase.
5. Tracking and shipment problems
Tracking updates after carrier scans. For leakage, damage, incorrect or missing items, or a parcel marked delivered but not received, retain packaging, order details and relevant photographs and contact customer care. An unboxing video is helpful but is not required as the only proof.
Please report visible damage within 48 hours where possible. Reporting later does not automatically remove your statutory rights. See our Returns & Refunds Policy.
6. Returns address
Provide your order number and a description of the issue when requesting assistance. Obtain the correct return address from customer care before posting any item; do not automatically use the sender address on the parcel.