Clear steps for returns, exchanges and refunds.
Last updated: October 14, 2026
1. Our 30-day return policy
You may request a return or exchange of eligible products within 30 days of delivery. For a change-of-mind return, items must be unused, complete with accessories, and accompanied by an order number or proof of purchase.
2. Cosmetics and hygiene seals
Cosmetics with necessary hygiene seals removed may be excluded from change-of-mind returns where permitted by destination rules and disclosed before purchase. Opening outer packaging does not necessarily mean a hygiene seal was removed. Faulty, leaking, damaged, incorrect or misdescribed goods are handled separately; opening a product does not automatically exclude a valid claim.
3. Faulty or damaged goods
Please send a description and photos promptly, ideally within seven days of receipt. This is a reporting recommendation, not a limit on statutory rights. For verified faults or our fulfillment errors, we cover necessary return costs and offer an appropriate refund, exchange or replacement.
4. How to return
- Contact customer care with your order number, affected products, reason and photographs.
- Receive instructions and the correct return address.
- Pack securely, use a tracked service and keep your postage receipt.
- Receive the assessment and refund progress notification.
5. Refund method and timing
Refunds normally go to the original payment method. We process refunds within 5–10 business days after receiving and checking returned goods, or sooner where applicable law requires. Bank posting times vary. Contact us for a refund record if payment has not arrived within the expected period.
6. Amounts and return postage
Refunds are based on the amount actually paid. Discounts, bundles and gifts are explained when calculating a partial refund. Buyers normally pay change-of-mind return postage; we cover necessary costs for faulty or incorrect goods. Original delivery refunds depend on the reason, disclosed terms and applicable law. Free shipping does not create an undisclosed retrospective delivery fee.
7. Exchanges and international returns
Exchanges depend on stock, with any price difference explained in advance. International returns must follow carrier and customs requirements and use accurate declarations. If a product cannot be transported, we will discuss an alternative solution. Any additional charges require an explanation and are not deducted arbitrarily.
8. Consumer rights
Contact customer care for instructions and an accurate return address before sending goods. This policy does not exclude mandatory rights under applicable consumer protection law.